Terms & Conditions

NON-REFUNDABLE DEPOSIT - paid as means of confirmation

Please note, until we have received the deposit other bookings may be made and availability cannot be guaranteed. By paying the deposit, the client agrees to the following terms and conditions. It is important to acknowledge that once the final invoice has been issued no further alternations can be made to the booking.

The final invoice must be paid in full, four weeks prior to the event. Should the order be cancelled within four weeks of the event, the full amount will be liable and as such no refunds will be given.

Though every effort will be made to obtain specifically requested flowers, please be aware that all flowers are subject to supplier based availability. Should a specific flower not be available, the client will be contacted and on discussion a suitable alternative identified and used.

The client understands that in the event of any breakages or missing items relating to all property on hire from The Floral Artisan, the costs of replacement will be charged.

Unless otherwise stated all prices are inclusive of the following: the hire of equipment and props, required or requested for the decoration of the venue; the initial consultation; the delivery, setup and removal of flowers (where required) and equipment associated with the event. Additional deliveries are charged at 52p/mile. Additional consultations. Samples are charged at The Floral Artisans discretion but will be identified to the client in advance.

In the event the initial consultation and/or quote is undertaken in excess of nine months prior to the event, it should be understood that all prices are an estimate and can be subject to change prior to the final invoiced total.

The client agrees that The Floral Artisan shall be the exclusive supplier of floral products for the term of the booking. The client agrees not to purchase floral products from any person other than The Floral Artisan unless otherwise agreed in advance in writing by The Floral Artisan. Unless it is otherwise communicated in written form all floral items, products and waste items relative to The Floral Artisan will be removed within 24 hours of the event.

The Floral Artisan cannot accept responsibility for equipment, props or arrangements, or, the injury to persons associated with such, once we have left the site.

Images used by The Floral Artisan in the consultation period are used solely for reference and are not necessarily taken by The Floral Artisan.